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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2376
Experience:  Working with Electronics for 25+ years.
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Brand new Panasonic KX-TGE230 connected to phone line

Customer Question

Brand new Panasonic KX-TGE230 connected to phone line through a Printer/FAX machine: Line In Use
JA: How old is the phone?
Customer: About 3 days
JA: What troubleshooting have you tried?
Customer: Connecting phone without the intervening FAX machine. Phone works fine.
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope, thanks!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Greg A. replied 5 months ago.

Hello & Welcome,

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:
1) The Make & Model Number of the printer/FAX machine you are working with?

2) Is this phone REPLACING a different phone - that WAS connected to the FAX machine - OR - is it a NEW "Addition" to the fax machine?

Thanks