I am the person that will be helping you today.
Please, verify that the telephone line is securely plugged into the wall outlet and the phone base station. Once that is complete, unplug the power to the phone base station, plug it back in, and test it. Is it up and working now?
I will be standing by, looking forward to your response.
Is there anything else that you need help with? If we are done, please do not forget to rate me 3 stars or more. If there is more to be done, please let me know.