Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Geoff.
I'd be happy to help you, either online here, or by phone.
This is a paid support service. It is not free, there is a cost both to talk here initially and an initial fee for a call. If you would like a call I will certainly provide that once you approve the fee for the service.
To continue in chat instead, I'd need to know which kindle model you have and the specific problem you are having with it.