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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2368
Experience:  Working with Electronics for 25+ years.
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I can't remember my password and the default password isn't

Customer Question

I can't remember my password ***** the default password ***** working
JA: How long has this been going on?
Customer: It's been a while now, I just wasn't concerned until now.
JA: What troubleshooting have you tried?
Customer: Different password
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Phone System Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Russell H. replied 5 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

You may need to reset the password, or the whole phone.

But, what password (i.e. to what service) or what phone (by maker and model) is it?

Customer: replied 5 months ago.
It's a Nortel Networks
Expert:  Russell H. replied 5 months ago.

A phone system box? or a phone station?

Customer: replied 5 months ago.
It's a station.
Expert:  Russell H. replied 5 months ago.

Good.

What function do you need the password *****? or, to get what done?

And, what model of Nortel phone is it? model #, please. Thanks.

Customer: replied 5 months ago.
Norstar Meridian. I need to get to my voicemails and can't.
Expert:  Russell H. replied 5 months ago.

I see.

The voicemails may not be stored on the phone station, but in a 'voicemail box' or voicemail card installed in the phone system box.

Do you know what voicemail provider you have? or is there any message the voicemail system gives you? or... has this voicemail ever worked for you before (if it is indeed on the phone station) ?