Hello & Welcome to Just Answer,
Sorry to hear of any issue you may be having with your phone(s).
May I ask :
1) What "announcement" are you used to hearing when someone calls? Would that be the phone number or name of the caller, or something else?
2) Can you double-check the model of your system?
3) Can you tell me the TOTAL number of handsets you have working with this system?
OK - according to my notes, a CORDLESS HANDSET that will work with the KX-TG9331T system SHOULD be a Model KX-TGA930, 931, or 935.
So if you have a DIFFERENT model handset than the above, that tells me that you MAY have more than one Panasonic SYSTEM.
If that is the case, I can let you know that the original system number you sent on this question (KX-TG4223B) does NOT have the "Talking Caller ID" feature.
So do you have MORE than one Panasonic system at your location?
OK - very good.
So may I ask if you can still SEE the "Caller ID" of the caller - when a new call comes IN?
NOTE: That will tell us IF the "Caller ID" SERVICE (from your phone service provider) is still working.
OK - if that is the case, it sounds like the "Caller ID" feature - which is a service from your service provider - is not functioning.
So may I ask what service provider you have for this phone line AND if ANYTHING has CHANGED recently with the service "package" you have with that provider?
NOTE: The "Caller ID" feature from your service provider MUST be turned ON and WORKING - for the Talking Caller ID to work properly.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)