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Do not hit the reset button on your phone system. That would cause the phones to go down, and largely require large amounts of reprogramming.
The thing to do is, first, to determine whether the voice mail message is coming from:
- the phone system box
- a card installed, plugged in, within it
- a separate voicemail system box
- or just the individual phone stations, which sometimes have message capability.
- or, perhaps, something like ATT Voicemail, which is provided by a phone company independently of the local boxes, phone stations, etc.
Also determining the voicemail message's origins' maker and model number, can help a lot.