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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 15764
Experience:  Over 16 years experience installing and repairing electronics.
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Vodavi starplus sts

Customer Question

vodavi starplus sts
Submitted: 5 months ago.
Category: Phone Systems
Customer: replied 5 months ago.
I have a vodavi starplus sts phone system. The incoming calls are going direct to voicemail without ringing. I have tried 631 to turn off night mode at each extension and all extensions except the maid phone show in the readout it was change. The main phone did not changes . I also tried 640 without results. Please respond
Expert:  Pete replied 5 months ago.

Hi Rick,

To fix this, the extension state will need to be changed to blind transfer.

This change can be done in the voicemail settings. You enter user password ***** each box and change the options.

There should be an option in your voicemail system called Direct Transfer. You can choose to send it straight to voicemail or ring the phone instead.

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Pete.
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Customer: replied 5 months ago.
I already tried this. There are 2 options. 1. Transfer 2. Mail box neither option was successful. I had already read this in the manual. please advise
Expert:  Pete replied 5 months ago.

Hmm ok, if that didn't work then something else is amiss.

Let me check if the other experts have any idea on this..