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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8091
Experience:  Working with Electronics for 25+ years.
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I have my telephone bundled with comcast. It is not

Customer Question

I have my telephone bundled with comcast. It is not connecting with anything. When I dial a number all I get is static.
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 5 months ago.
I have multiple handsets. The problem is present on all of them.
I do not have other phones on the system. I do have tv and computer coming through comcast in a comcast bundle with the phone.
the number on the base isTL92270
Customer: replied 5 months ago.
you cant call me because the phone doesn't work.
Expert:  Greg A. replied 5 months ago.

Hello,

It appears that Nathan is "tied up" at the moment, so I'm here to help - if I can.

Can you tell me

1) How long have you had this service (the bundle) from Comcast?

2) When did this issue first begin?

3) Were ANY connections to the phone CHANGED (or moved) - right about the times this all started?

4) If you pick up ANY handsets and press the HOME/FLASH button, can you hear a DIAL TONE?

5) Do you have a DIFFERENT phone (basic corded model will do) that you can "swap in" for the main base unit - and then check for dial tone with that phone (as a TEST)?

Thanks

Expert:  Nathan replied 5 months ago.

Just checking in, do you still need help with this?

Expert:  Greg A. replied 5 months ago.

Hi again,

I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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