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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2660
Experience:  Working with Electronics for 25+ years.
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Brand new KX-TG9542 system and I can get no dial tone.....

Customer Question

Brand new KX-TG9542 system and I can get no dial tone..... Line is good have triple checked it....
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Nathan replied 11 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

Customer: replied 11 months ago.
I have triple checked the line with other equipment,,, it's good.
Same with all handsets
Nothing else using that landline
It is a Comcast business land line
And I have no D S L filter at this time
Expert:  Nathan replied 11 months ago.

Okay when you checked the line, were you testing the same wall jack used by the panasonic?

If not, please do so.
Can you tell me what other equipment you have there (the other phones)?