Hello Darlene & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) What phone service provider (phone company) you have for this phone line?
2) Can you tell me if messages are being stored on the built-in Answering system of the Panasonic OR the provider's Voicemail System?
May I ask HOW LONG you have had this provider AND if they have given you "good service/value" - up to this point?
OK - I'm of course not knowledgeable of any previous phones that were in use with this service, but if you had problems with a previous phone (the AT&T portable) and have similar issues now with the Panasonic, that would tend to tell us that this is a problem with the SERVICE - and not the phones themselves.
So may I ask if there is a MANUAL PROCEDURE to get into the Voicemail system (of the provider) that can be used?
I only ask because MOST provider's allow you to access their voicemail system by either picking up the phones, getting a dial tone, and then dialing a special "code sequence" (like *98) OR dialing your own phone number (from your home phone).
Also, I can give you a link to the electronic (PDF) version of the instruction manual for this system - if that would help. Just let me know if you need that.
Hi again Darlene,
If you didn't notice, I do NOT believe this is an issue with the phone you are using, but with the PHONE SERVICE. That is why I didn't offer an electronic version of the manual for you, as I didn't think there would be any information in there that might help.
As for any questions about charges or fees:
We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.
If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:http://ww2.justanswer.com/help
You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.
Please let me know if you have any more questions - about your phone system - now or in the future.
Take Care, Greg A.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)