Hello & Welcome,
Sorry to hear of any issue you are having with your phones or service.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.
2) Can you CONFIRM what phone service provider (phone company) you have for this phone line?
3) If you have ANY other devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)