Hi there and welcome
Can you tell me please which model vTech you have?
there are many different models sorry.
Can you please look on the phone or on the bottom of the base unit, there will be a label with the model on it.
ok... please contact customer service for this.
And try to understand please, if I do not know the type of device you have, I cannot assist you on it.
Its like asking me to fix a car without know which type it is but a Ford...
If you could just check the label you would see the model of it there.