What type of phone are you using?
Who is your phone service provider?
The KXTGEA20 does not store voice messages so they must be stored with Verizon.
Have you been able to access your voicemail messages previously?
What specific problems are you having?
Did you recently change anything in your phone service?
Are you trying to access voicemail messages for your landline number directly from your own landline?
May I ask why?
I need more information first in order to assist you.
I still don't know how what you are trying to access or how.
I asked: Are you trying to access voicemail messages for your landline number directly from your own landline?
The reason I ask this is because there are different ways to access different mailboxes from different phones, so I need to give you the correct information.
If you are trying to access your voicemail messages from home but your passcode is not working then all you need to do is reset it. You can do this online at: