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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 16345
Experience:  Over 16 years experience installing and repairing electronics.
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I can't access my voice mail messages

Customer Question

I can't access my voice mail messages
Submitted: 7 months ago.
Category: Phone Systems
Expert:  Pete replied 7 months ago.

Hi Cathy,

What type of phone are you using?

Who is your phone service provider?

Customer: replied 7 months ago.
Panasonic cordless model numberKXTGEA20
Customer: replied 7 months ago.
Verizon
Expert:  Pete replied 7 months ago.

The KXTGEA20 does not store voice messages so they must be stored with Verizon.

Have you been able to access your voicemail messages previously?

What specific problems are you having?

Customer: replied 7 months ago.
I was told to call my home phone number and then give a code to access voicemail. It's not working now. It used to work but not now.I don't have a voicemail access number
Expert:  Pete replied 7 months ago.

Did you recently change anything in your phone service?

Customer: replied 7 months ago.
No
Expert:  Pete replied 7 months ago.

Are you trying to access voicemail messages for your landline number directly from your own landline?

Customer: replied 7 months ago.
I'm not satisfied with this dialogue and I want you to take away the $40.00 dollar debit charge
Expert:  Pete replied 7 months ago.

May I ask why?

Customer: replied 7 months ago.
I don't have an answer to my voicemail problem. So please credit me back the $40.00 to my account
Expert:  Pete replied 7 months ago.

I need more information first in order to assist you.

I still don't know how what you are trying to access or how.

I asked: Are you trying to access voicemail messages for your landline number directly from your own landline?

Expert:  Pete replied 7 months ago.

The reason I ask this is because there are different ways to access different mailboxes from different phones, so I need to give you the correct information.

Expert:  Pete replied 7 months ago.

If you are trying to access your voicemail messages from home but your passcode is not working then all you need to do is reset it. You can do this online at:

https://www.verizon.com/ForYourHome/VzRepair/VzIHA/Servicecad.aspx?ihaweb=FIX_VMS