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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 34667
Experience:  Over 20 years fixing Electronically devices
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Phone is not working.

Customer Question

Phone is not working.
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Richard replied 10 months ago.

Hi there Barry and welcome

Does your phone connect into your internet modem in order to get a connection?

Customer: replied 10 months ago.
no
Expert:  Richard replied 10 months ago.

ok, where does it connect to Barry?

Please explain the setup.

Customer: replied 10 months ago.
I think it connects to TV
Expert:  Richard replied 10 months ago.

it will not connect to the TV, Follow the cable from the phone and see where it is connecting to.

Customer: replied 10 months ago.
All of the lines Connect underneath the house.
Expert:  Richard replied 10 months ago.

Who is your phone provider Barry?

Customer: replied 10 months ago.
Comcast
Customer: replied 10 months ago.
They have been contacted.
Customer: replied 10 months ago.
On their way.
Expert:  Richard replied 10 months ago.

ok, have them follow the cable to see if it has been broken.

This is likely to be the cause

Let me know how it goes please.

Expert:  Richard replied 10 months ago.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you