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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 31228
Experience:  Over 20 years fixing Electronically devices
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Phone is not working.

Customer Question

Phone is not working.
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Richard replied 6 months ago.

Hi there Barry and welcome

Does your phone connect into your internet modem in order to get a connection?

Customer: replied 6 months ago.
no
Expert:  Richard replied 6 months ago.

ok, where does it connect to Barry?

Please explain the setup.

Customer: replied 6 months ago.
I think it connects to TV
Expert:  Richard replied 6 months ago.

it will not connect to the TV, Follow the cable from the phone and see where it is connecting to.

Customer: replied 6 months ago.
All of the lines Connect underneath the house.
Expert:  Richard replied 6 months ago.

Who is your phone provider Barry?

Customer: replied 6 months ago.
Comcast
Customer: replied 6 months ago.
They have been contacted.
Customer: replied 6 months ago.
On their way.
Expert:  Richard replied 6 months ago.

ok, have them follow the cable to see if it has been broken.

This is likely to be the cause

Let me know how it goes please.

Expert:  Richard replied 6 months ago.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you