How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Greg A. Your Own Question
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2615
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

My remote hand set shows line2 .it was line1. how get it

Customer Question

my remote hand set shows line2 .it was line1. how get it back? model kx tg6591
Submitted: 10 months ago.
Category: Phone Systems
Expert:  GeekGal replied 10 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Let's try this please. Unplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and see if anything has changed. If it does not, the handset’s registration may have been canceled and we may have to re-register it.

Customer: replied 10 months ago.
did it no change
Customer: replied 10 months ago.
unplugged and put back . no change remote still said line2
Expert:  GeekGal replied 10 months ago.

Ok. Let's try to register the handset. Press menu and enter #130. If it says that it is already registered, Press menu and then #131 to de-register, then try again to register.

Customer: replied 10 months ago.
nothing seems to work. cancel call
Expert:  GeekGal replied 10 months ago.

If you'd like to contact customer service regarding cancelling this service, please visit You will see options for contacting them via chat, phone, and email. Have a great day!