How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2293
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I can't get my phone to work. it reads check tel line

Customer Question

I can't get my phone to work. it reads check tel line
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 5 months ago.
not sure the phone nees to be registered in some way. I just purchased a set of 6
Expert:  Nathan replied 5 months ago.

A new set, if purchased as a bundle that came in one package, should not need to be registered.

Please provide the requested information above.

Customer: replied 5 months ago.
I'd rather continue online
Expert:  Nathan replied 5 months ago.

That is fine, but I need information from you to do so. I cannot help you without even some basic detail such as the model number of the system.

Expert:  Nathan replied 5 months ago.

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.


Expert:  Nathan replied 4 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.