Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG (but NOT have an "A" after the G.
2) How many TOTAL cordless handsets do you have with this system, and if so, does ALL handsets behave this way?
3) What phone service provider (phone company) you have for this phone line?4) If you have ANY other "Caller ID capable" devices (phones, fax, etc.) attached to this same phone line and if so, are they working properly?
Sorry for any delay.
I have an image attached that shows the MAIN BASE UNIT along with the handsets are chargers you may have in your system.
Please look for the MAIN BASE UNIT of your system and let me know the model number there.
NOTE: All KX-TGA models are for the handsets only.
Also, have you had ANY changes in your account with Bell - in the last month or so?
Thank you for that model number and details.
Since Caller ID issue being received by the phone is very often traced back to "signal quality" issue, may I ask if you have noticed ANY "noise" or "scratchiness", or other loss of quality in your phone conversations - about the same times this all began?
NOTE: ANY requests you see on your side of the system for other services are OPTIONAL, and can be turned down. Please don't let those requests distract you from our conversations here.
OK - do you have a DIFFERENT phone jack in your location, where you can MOVE the MAIN BASE UNIT and the phone cord to that DIFFERENT phone jack, and then TEST (by having someone call) - to see if the Caller ID works there?
OK - perhaps you were not clear that you posted your question on JustAnswer.com, where I picked up to try to help.
We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.
If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:http://ww2.justanswer.com/help
You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.
If you would like to continue here, after straightening out any concerns you have, just let me know.
Then we can go on with troubleshooting steps.
OR perhaps via any "My Account" link on your side of the system.