Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The AGE of this phone system, and WHEN the handsets "suddenly stopped working"?
2) How many TOTAL cordless handsets do you have with this system (before and after getting the replacement handsets)?
3) Were these replacement handsets purchased as "New" or perhaps as "Refurbished" or "Used"?
Just received message. Please let me review it.
I have reviewed your notes - thanks for that.
That does bring up some new questions:
1) What is the model number of the OLD system (from the MAIN BASE UNIT LABEL)?
2) Were/Are you trying to use the KX-TGE210 HANDSETS as a REPLACEMENT for the OLD handsets?
I only ask because if the OLD system is 10 years old, there is a good chance that the eBay handsets you purchased are not "compatible" with the older system.
Hi again and thanks for that.
OK - I have an image for you to look at - which I believe is what you have at the main system. You MAY have to click on the image NAME to view the image.
But please look at that image and let me know if ALL the components (HANDSETS, Main Base, Remote Chargers) look like what you have.
I only ask because you mentioned the model KX-TGE210B in your first note, and it would not look anything like the components in the image.
OK - So if you have ONLY the model of the components shown, there is a CHANCE that you can "re-register" the handsets to the Main Base Unit - and have them operate properly.
Let me grab the instructions I have for doing that, and send them back to you.
While I look for those instructions, may I ask if you have EVER replaced the batteries in ANY of the cordless handsets of this system?
Hi again and thanks for that information.
OK - you MAY want to make sure you have well charged batteries, and plan on replacing them AT LEAST every 1.5 to 2 years - just to be sure. Just over 2 years is the average "useful life" I get out of most of these batteries.
OK - I have the full "re-registration" process for you - as an ENLARGED image. Please note that this is really a multi-step process, where BOTH the handset and the Main Base Unit are involved, and must be done in the proper sequence.
Also, when you get to STEP 4, do ONLY the steps for your particular model (KX-TG5432), and ignore the rest.
Please give those steps a try on ONE HANDSET AT A TIME, and let me know your results.
Also, this particular system should only be able to have TWO handsets TOTAL - registered and working at the same time.
With that in mind, if you can not get these replacement handsets to register to the main base, you MAY want to consider a newer model, because most modern Panasonic systems can support UP TO SIX cordless handsets with one base unit.
I will look for your results in a bit.
Thanks, ***** *****
You MAY want to take the battery pack out of the OLD handset - so you don't have to listen to the ringing from the old handset.
And the "OK" will NOT appear on the handset you are trying to register UNTIL you get the MAIN BASE to start flashing the H1.
By the way, that is how long you are supposed to push and HOLD the LOCATOR button for H1 - UNTIL the H1 is displayed.
So let me summarize:
Steps 1-3 are done ON the HANDSET you are trying to register - to try to get it into the "registration mode" so to speak (to get it READY).
Step 4 is done AT the main base unit, to START its side of the process.
Step 5 is done ON the HANDSET - once it "sees the base" has gone into register mode.
NOTE: I believe the handset needs to be OUT of any charger (or the main base) when doing the registration.
Please try that process again, and let me know what you see on the handset (for steps 1-3), and then if you can HOLD the LOCATOR H! - until you see that DISPLAYED on the base.
You should NOT have to "keep pressure" on the OK button for the handset at the last step, but just have to TAP that button and wait.
And that you are seeing the "registering" on the screen after tapping the OK is a "good thing" - which tells us that it is at least TRYING to do the process.
The "error" is of course NOT a good thing.
Have you tried this with the OTHER eBay handset? If not, please try it now.
OK - is that OLD Phone 2?
And WHEN do you see those messages?
Is that when you press MENU?
No worries - typos like that happen all the time. :).
I starting to think that the MAIN BASE UNIT may have an issue - and not the handsets at all.
That could also explain why the old handsets started to suddenly stop working mid-call too.
Do you still have the original handsets (1 & 2) and have you TESTED them since we started this session of troubleshooting?
Also, do you have any "ties" to this particular system, or would you be open to a "newer generation" of Panasonic phone system, with a particular set of features (number of handsets, answering system, etc.)?
OK - very good.
Let me summarize where I think we are at, as there are really a couple of possibilities;
1) This could very well be the MAIN BASE UNIT - that is starting to fail - and causes the loss of communication between the Main Base and the cordless handsets.
2) These eBay handsets are also an "unknown factor", in that they will NOT register to the main base unit. BUT (see #3 below)
3) This is an "older generation" system, that was not really designed to be "easily expanded" to more than the number of handsets that come in the package with the original system.
I mention numbers 2 & 3 above because these eBay handsets MAY be fine, BUT they were "left over" or "salvaged" (used) handsets from a KX-TG5433 system - because you mentioned that each of these handsets was labeled as "#3".
Also, the current generation of Panasonic system IS EASILY expanded (up to 6 handsets), and the current handsets even have the capability to "de-register" THEMSELVES - so that they can be registered to a different Main Base Unit of the same (or compatible) model.
As an example, let me give you a link to the search results for a "Panasonic cordless phone 3 handsets" I did on Amazon, and have you look at what is available - and the current street prices for such a system. Most of these results can also be looked and change the number of handsets too, to sometimes get an even better price.
Panasonic cordless phone 3 handsets - Search Results (Amazon)Click here--> http://amzn.to/1FBBvi8
Once you take a look at some of those system, you may want to COMPARE what the cost of the eBay handsets are, plus batteries, etc., and then see if it might be about the same cost (or maybe less) to replace your system with a new one.
Also, if the eBay handsets can be returned for a refund, assuming you have a reasonable seller that will take them back, then those funds could be put toward a newer system.
I am NOT trying to pressure you into a newer system, but just suggesting you may want to "take a look" at what's out there - as another possibility.
Please let me know what you find or if you have any more questions.
Just the last message above - did you see that?
Let me know if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)
Thanks for your response.
Please let me know what happens with the new batteries - when you can.