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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20485
Experience:  Residential and commercial systems.
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I HAVE A TELEPHONE SYSTEM IN MY HOME - A KX-T661630 AND ONE

Customer Question

I HAVE A TELEPHONE SYSTEM IN MY HOME - A KX-T661630 AND ONE STATION IS NOT WORKING.
IS THERE A COMPANY NEAR MY HOME IN MISSION VIEJO, CA WHO I COULD GET TO FIX MY SYSTEM?
TED BERESFORD
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Nathan replied 6 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Ted.

Are you referring to a cordless phone system, perhaps KX-TG6631?
Or to a desk phone system? Can you please recheck the model number for me, and tell me specifically what is not working?

Customer: replied 6 months ago.
I AM REFERING TO THE KX-T6A630 SYSTEM. IT IS A SYSTEM IN MY HOME WITH PHONE JACKS IN ALMOST EVERY ROOM IN THE HOUSE.ONE OF THE PHONE JACKS IS DEAD AND I NEED TO HAVE IT REPAIRED
Customer: replied 6 months ago.
I MADE A TYPO THAT SHOULD BE KX-T61630
Expert:  Nathan replied 6 months ago.

The model number begins with KX-TG (not six), and has 4 numbers after that.

KX-TG....

Expert:  Nathan replied 6 months ago.

So this is a cordless system. There are no "jacks", you would have a main base station, and then several wireless handsets in each room.

I'm understanding you that one of those handsets is not working - do you see anything on its display screen? Can you get a dial tone on it?

Customer: replied 6 months ago.
NO I'LL BE SATISFIED WITH AN ANSWER ABOUT THAT PHONE JACK & WHO CAN FIX IT
Expert:  Nathan replied 6 months ago.

I was trying to diagnose the problem to potentially help you fix it yourself.

The battery is the only thing about these that can be fixed.

You can swap the battery with another one of the handsets. If the phone starts working again, then you just need to buy a new battery.

If it doesn't change, the handset is faulty and would have to be replaced.

These units cannot be repaired, and there are no parts for them.

If it comes to that, you can buy another (used) handset here: http://amzn.to/1stuA7r

Expert:  Nathan replied 6 months ago.

If you need new batteries, you can get those here: http://amzn.to/1Va2f1n

If one is going out, you likely need others too, and they are cheaper in larger sets.

If you prefer, you may want to opt to replace the entire system, as this is getting to be an older model and replacement components will only get harder to find, as your system continues to fail piece by piece.

You could get a whole new system for not much more than you'd spend on a handset and a new set of batteries: http://amzn.to/1stxmcN

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a good day,

Nathan

Expert:  Nathan replied 6 months ago.

.

Expert:  Nathan replied 6 months ago.

Do you need more help with this, Ted?