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Ask Nathan Your Own Question

Nathan, Technician
Category: Phone Systems
Satisfied Customers: 19585
Experience:  Residential and commercial systems.
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I was wondering if I have my phones in the right brackets.

Customer Question

hi, I was wondering if I have my phones in the right brackets. I cannot get my machine to record any messages that I get.
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Nathan replied 6 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the make/model of your phone system?
Customer: replied 6 months ago.
Panasonic Model#kx-tga641
Expert:  Nathan replied 6 months ago.
I would need the model number off the base station, please, not the handset. Are callers prompted to leave a message, but none are there when you press play?When you pick up the line, what do you hear? A normal dial tone, a fast tone, or a few beeps then dial tone?
Customer: replied 6 months ago.
kx-tg6441. It does not prompt./Normal dial tone
Expert:  Nathan replied 6 months ago.
Okay so no one gets any prompt. On the base station press the ans on/off button once. A red light should come on. Have someone try to leave you a message to test.
Expert:  Nathan replied 6 months ago.
Do you still need help with this?