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Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the main base unit.
2) What phone service provider (phone company) you have for this phone line?3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line and if so, are they working properly?
Hi again and thanks for that information.
Can you find the MAIN BASE UNIT of your system (the LARGER base) and see if you can find a model number there - that does NOT have an "A" in it (those are for the handsets and chargers)?
Also, do you have any other "phone-like" devices attached to the phone line (other phones, fax, etc.)?
OK - does that "internet modem" have a bunch of lights on the front of it (one of which is labeled "phone"), and a few cables at the back?
And if so, are those lights flashing at all?
I understand - the Main Base is connected to the modem.
What about the modem? Does it have some lights on the front?
OK - does one or more of the lights have a label next to it?
And if so, are one of those labels "Phone" - or something similar?
Is this "corded telephone" one that you just have around - as a spare - or is it normally connected to a different phone jack in your home.
So it is NOT normally connected - is that correct?
OK - very good.
I think you took the right steps in TESTING the line with that other phone, and may be right about it being "the line" (or service) from CenturyLink.
Now MOST CenturyLink phone services use that modem to "create an endpoint" for the phone service - in your home.
You can try power-cycling that modem to reset it.
To do that, remove the power cord to that modem - and leave it disconnected for TWO MINUTES - and then reconnect the power.
Would you like to try that?
Very good. Wait for the system to initialize (about 1 minute) after reconnecting power, and let me know your results - when connecting either the corded phone (do you get dial tone).
Did you TEST the CORDED phone - to see if it gets a dial tone now?
OK - let's move on to a DIFFERENT TEST.
Please call your centurylink phone number - from your cell phone - and let me know EXACTLY what you hear - in the calling phone.
For example, does the call get switched IMMEDIATELY to voicemail, does it appear to ring a few times, etc.
Ah Ha - that is a clue.
Now please DISCONNECT (and leave disconnected) any and all PHONE-LIKE devices from ANY phone jacks in your location.
Then WAIT about 2 minutes, and place that TEST CALL (from your cell phone) again.
NOTE: Do NOT reconnect ANY phones yet.
Let me know what happens.
Yes - disconnect ALL phone-like devices from ALL phone jacks at your location.
Internet connection staying connected should be OK.
What we are doing here is TESTING - to see if ANY device attached to the phone service - is causing the "busy" or line in use (they are the same thing).
Only the PHONE SERVICE connections are trying to be disconnected - and THEN the TEST CALL from the cell.
Did you WAIT about a minute or two - AFTER disconnecting?
AND - are ALL PHONE DEVICES disconnected still?
OK - if that is the same connection scheme as the last time the system worked (a couple of hours ago), then that tells us that the "phone" portion of the services (from CenturyLink) have failed.
What I would recommend at this point it contacting the "technical support" folks at the provider - to report this issue. I have their main number listed below.
Main Number: 1-***-***-****
They may also have a "chat" available, at the following link.
Please give one of these contact points a try, and let me know your results. And please let me know if you have any more questions.
Thanks, ***** *****
You're quite welcome.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
That's good to hear that they will respond so quickly.
Please let me know if you have any more questions.
And when you can, please take a moment to rate my service.
Thanks so much, Greg A.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)