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Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 9507
Experience:  8+ years of professional experience
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I have a customer with sts system. Caller ID works but the

Customer Question

I have a customer with sts system. Caller ID works but the display shoes(###) ###-####or none while trying to review past calls. Is something missed in programming or is there a memory issue?
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Have you tried more or less this?:

Go to beginning of table Dial Code: 669
Toggle between Name/Number: MUTE
Step to next/previous table entry: Volume Up/Down

Is that showing nothing but 000000 or nothing when you do the above? or what is it showing?

Also, you may need to enable logging of the incoming and/or outcoming calls.

Customer: replied 8 months ago.
OK i am going to go visit my customer soon. Where under flash programming would you enable logging?thanks
heith
Expert:  Russell H. replied 8 months ago.

I'm not sure where it is, partly because I do not know what (exactly) the STS System in question is. But I was cribbing from info about the STS3 System (if I recollect correctly from what I looked up last night.)

Customer: replied 8 months ago.
Yeah, its basically the same programming as the Mach1, the DVX series, the XTS & XTSc processors
Expert:  Russell H. replied 8 months ago.

What STS system is it, please?

Customer: replied 8 months ago.
Believe it's enhanced where they can use the newer 8 and 30 button phones, as well as the older infinite. Not that these phones can be considered newer haha
Expert:  Russell H. replied 8 months ago.

I'll have to research that to get further data (though an exact version on the software would help.)

How soon do you need the data?

Customer: replied 8 months ago.
whenever. Its been going on for a while. The battery died a few months back, defaulting their system, and they claim it worked before, like my other vodavi systems. I am not sure if some sort of memory took a dump with the outage a while backheith
Expert:  Russell H. replied 8 months ago.

Depends upon the exact machine hosting the system or holding the system... some, on power failure, might well lose data.

Let me know what the STS System's level # ***** type is, please. Sometime or other. Thanks.