Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Madeleine.
You need to do this on the handset, while not otherwise in use (not on a call),
press menu#302, then use the up/down keys to highlight YES, and then you can press Select (the button just below the screen)
Alternately, look for the REC button on the main base station and just press that to begin recording instead.
Let me know if you get stuck.