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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2368
Experience:  Working with Electronics for 25+ years.
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I have a KX-TGE230 with 4 KX-TGEA20 handsets. The handsets

Customer Question

I have a KX-TGE230 with 4 KX-TGEA20 handsets. The handsets drop their connection to the base often, sometimes when trying to answer a call and sometimes when trying to get a dialtone before making a call. Any ideas?
Submitted: 8 months ago.
Category: Phone Systems
Expert:  Louie replied 8 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is this a fresh/new install (in this location)? ...or has it been in use for some time (in the same location) and this issue just recent?

Customer: replied 8 months ago.
Have had the phones for several months. Problem has been ongoing, but sporadic.
Expert:  Louie replied 8 months ago.

Is the symptom commonly exhibited when the handset is close to the base and when the handset is far from the base?

Have you tried re-locating the base unit even a meter or so away from its current position?

Any other devices near the base unit that may be causing electrical/radio interference? ...WiFi/routers, remote baby monitor, electronic lamps/dimmers, alarms and the likes?

Customer: replied 8 months ago.
There is no source of interference near the base. The handsets lose connection whether they are near or far from the base.
Expert:  Louie replied 8 months ago.

Appreciate all these information.

Based on the above, then it would appear to be a hardware issue.

Would the Panasonic still be under warranty?

...or are you considering an internal DIY (do-it-yourself) repair approach?