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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2518
Experience:  Working with Electronics for 25+ years.
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I have a KX-TGE230 with 4 KX-TGEA20 handsets. The handsets

Customer Question

I have a KX-TGE230 with 4 KX-TGEA20 handsets. The handsets drop their connection to the base often, sometimes when trying to answer a call and sometimes when trying to get a dialtone before making a call. Any ideas?
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Louie replied 11 months ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is this a fresh/new install (in this location)? ...or has it been in use for some time (in the same location) and this issue just recent?

Customer: replied 11 months ago.
Have had the phones for several months. Problem has been ongoing, but sporadic.
Expert:  Louie replied 11 months ago.

Is the symptom commonly exhibited when the handset is close to the base and when the handset is far from the base?

Have you tried re-locating the base unit even a meter or so away from its current position?

Any other devices near the base unit that may be causing electrical/radio interference? ...WiFi/routers, remote baby monitor, electronic lamps/dimmers, alarms and the likes?

Customer: replied 11 months ago.
There is no source of interference near the base. The handsets lose connection whether they are near or far from the base.
Expert:  Louie replied 11 months ago.

Appreciate all these information.

Based on the above, then it would appear to be a hardware issue.

Would the Panasonic still be under warranty?

...or are you considering an internal DIY (do-it-yourself) repair approach?