Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Probably you need to assign the IP Address so that it is part of the sub-net or subsidiary network grouping of addresses that the hub belongs to.
E.g. you have 192.168.3.1 as the base address of the subnet to which you want the Panasonic to belong... then the Panasonic should be having and address such as
I can not get the app to allow me to insert the communication to the hub
I think you would just need to log in to the hub, then set its IP Address. What have you been trying, in a trifle more detail?
Does the new hub work?
If so, did you have an old hub, new enough that it could be returned for exchange or refund?
I suggest looking into that possible savings/benefit consideration.
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