Hello & Welcome to Just Answer,
Sorry to hear of any trouble you may be having with your phones.
When you say you "reset the base", what exactly was done to do that?
Also, are the ORIGINAL handsets now displaying something on the screen - when you try to use them?
If so, what is the EXACT message you are seeing?
OK - when you say you are putting the handset in the base, are you putting it in the MAIN BASE (and not a charging stand)?
Also, do the handsets have ANY TEXT SHOWING on the screen - after the were de-registered?
OK - let me have you do a quick TEST for me.
On the MAIN BASE, press MENU, and then scroll through the selections until you see Room Monitor, then try to SELECT that option (press OK).
When you do that, do you see a list of HANDSET NUMBERS, or does it BEEP at you and not allow you to select a handset?
OK - if you have a list of ALL 10 handsets IN THE MAIN BASE, then yes, that means that the handsets were NOT de-registered from the main base unit, and is therefore still "full" (can't register any others).
So please take a look at the following video, where shows how you SHOULD be able to CLEAR the main base unit of handsets.
Basically you press and HOLD the "Delete" button on the main base unit, while reconnecting power (after disconnecting from power and the phone line).
Please give that a try, then TEST for the Room Monitor after the reset, and if you get the same "beep" that the person is the video gets, you should be all set to place one handset at a time in the base and get them to register (also shown in the video).
Please let me know if that works for you, or have different results.
Thanks, ***** *****
I'm sorry - it should be the button that is in the same POSITION as the delete button on the system shown in the video.
So that would be the "Redial/Pause" button.
If that does not work, then try the EXIT button (next one down).
The KEY is to get the handset registrations OUT of the MAIN BASE UNIT, so that is why the TEST using the Room Monitor menu item.
Does that make sense?
OK - that makes me wonder:
Was the MAIN BASE UNIT powered UP - when EACH of the handsets was de-registered?
I only ask because when I did the HS de-register - ON the handset of MY system (same as the one in the video) - that handset WAS removed from the base (and the Room Monitor list).
OK - further research (testing) says that the HS Deregister - from the handset did NOT work when power was removed from the main base unit - at least in my system (handset said "out of range" after a longer delay).
And with your results (just mentioned) of trying different buttons when powering up, I'm starting to believe that there may be an issue within the MAIN BASE UNIT itself - that is preventing the handsets from de-registering.
Now I MAY be able to find a replacement base unit - if you would like me to look. Please let me know.
Just did a quick search of Amazon, and see that these systems (new) are still available, but quite pricey (over $300). See link below.
BUT, I do see in that listing that there are OTHER SELLERS - with systems that are "used" - for a much more reasonable price.
NOTE: I don't usually recommend "used" devices, but with a MAJOR cost for new, I would consider it. But I also like to be VERY CAREFUL about where I get a used part or system, and check any "return policy" if the system proves to be faulty or unusable when it arrives.
eBay or other online sites might be a good place to look too.
Please let me know what you find or if you have any more questions.
If this has answered your question(s), please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you with this question.You should see some "stars" to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.
Thanks, ***** *****--. .-
So do the OLD re-registered handsets have something showing on the screen right now?
Mine says "Place handset on main base to register".
One other thought: You MAY be able to "clear" the main base unit by doing what I call a "LONG system reset".
This involves disconnecting all cable & cords (power & phone lines) and leaving them disconnected for a LONG TIME (1 hour, 2 hours, etc.). And during that time, try to push a few buttons every now and then - such as the SPEAKER button.
The "idea" is to allow all the electronics in the device to "discharge", and cause the setting memory to "clear".
Another thought is try the clear as before, except trying EACH of the "control buttons" (like the EXIT & DND buttons already tried) - to see if any of them work to clear the base.
Let me know what you think and what can be tried - when you can.
Take Care, Greg A.
I agree. I will do further research to see if I can find another way.
I found another possible "reset" of the base unit that may work. Please give this a try.
NOTE: Make note of where the "Menu" soft key is on the base, before starting.
1) Unplug all cables from the main base unit - including power.
2) Push and HOLD the DND + * + Menu soft key (should be the MIDDLE button under the display) while plugging in the AC power - and CONTINUE to HOLD these three buttons for AT LEAST 15 seconds after applying power.
3) The base SHOULD power up and CLEAR ALL settings, including any registered handsets.
I'm also finding another reference that says pressing and HOLDING the EXIT, CID, and INTERCOM buttons while powering up will reset the base.
Please give those a try - when you can - and then TEST by trying the "Room Monitor" menu again - to see if any handsets are left in there. If you can, let me know if one of those methods works to clear the main base.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)