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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2513
Experience:  Working with Electronics for 25+ years.
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After answering my cell line with one or two rings, the

Customer Question

after answering my cell line with one or two rings, the phone hangs up.
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Richard replied 11 months ago.

Hi there and welcome

To clarify, the problem is with your Cell phone correct? And what is the make and model of the Cell phone?

Customer: replied 11 months ago.
Cell is paired with Panasonic KX-TG9581
Expert:  Richard replied 11 months ago.

ok, and the make and model of it Michael?

Customer: replied 11 months ago.
of the cell?
Expert:  Richard replied 11 months ago.

yes Michael, I want to know please the make and model of the cell.

Customer: replied 11 months ago.
Samsung Galaxy S5
Expert:  Richard replied 11 months ago.

Thank you

If you pick up the call on the Panasonic handset, does it also cut out?

Customer: replied 11 months ago.
that's the problem
Expert:  Richard replied 11 months ago.

ok Michael, this was your description of the problem

after answering my cell line with one or two rings, the phone hangs up.

Your now saying your Cell phone is not the issue but the panasonic? Can you elaborate on the problem please?

Customer: replied 11 months ago.
I bought the Panasonic so it would answer the cellphone when I'm home. It rings once
and disconnects
Expert:  Richard replied 11 months ago.

So you forward your Cell phone calls to your Panasonic?

Customer: replied 11 months ago.
don't have to. when paired, the process is supposed to be automatic
Customer: replied 11 months ago.
Try calling(###) ###-####
Expert:  Richard replied 11 months ago.

ok, so youve paired it, thanks, ***** ***** understand your setup.

Has it happened from the start? Or this problem just started?

Customer: replied 11 months ago.
from the start. panasonic is new
Customer: replied 11 months ago.
VOIC -(###) ###-####Cell(###) ###-####
Customer: replied 11 months ago.
VOIC = Comcast / Xfinity
Expert:  Richard replied 11 months ago.

ok, on the phone go to settings, Applications.

Swipe to the list ALL and there locate Bluetooth

Press on it and press Clear Data

Reset the phone, pair it again and tell me if you still have the issue please.

Customer: replied 11 months ago.
on the phone... which one?
Expert:  Richard replied 11 months ago.

The Samsung please

Customer: replied 11 months ago.
that's not the only pairing on the Samsung
Customer: replied 11 months ago.
I'd rather not loose them all
Customer: replied 11 months ago.
also, the issue is with incoming calls. There is no way for me to test the efficacy of the process
Expert:  Richard replied 11 months ago.

No problem, if we cannot do these instructions, then I cannot continue assisting you.

I'll opt out and perhaps another expert can give different instructions.

Thanks

Customer: replied 11 months ago.
thanx
Expert:  Richard replied 11 months ago.

your welcome