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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8257
Experience:  Working with Electronics for 25+ years.
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My Panasonic extender KX-TGA405 will not register

Customer Question

My Panasonic extender KX-TGA405 will not register
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) The Model Number of the phone system you are working with? That model should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG.

2) How many TOTAL cordless handsets do you have with this system?
3) What happens when you TRY to register the extender?

Thanks

Expert:  Greg A. replied 10 months ago.

Hi again,

I didn't see a response be for my original questions, but wanted to send the following information in any case.

First, there are some requirements to be able to register this unit with a Panasonic phone.

REQUIREMENTS:

1) The phone system MUST be compatible with this unit.

2) MOST cordless systems can ONLY have a TOTAL of SIX cordless devices "connected" to it at any given time - INCLUDING the extender.

Example: If there are SIX handsets (or other devices) already registered to a Main Base Unit, trying to add the extender may not work (in most cases it will not work). The solution in this case may be to de-register the last handset from the main base, then try to add (register) the extender.

3) This device MUST be registered in the right sequence. This can often be difficult because of the included documentation (the manual) does not seem to do a very good job of explaining the steps.

I have a link to an "interactive tutorial" that does a better job of showing the process, assuming the other two requirements (above) have been met.

ftp://ftp.panasonic.com/telephone/howto/kxtga405b_howtoderegisterandregistertherangeextender_howto.html

NOTES:

- You may need to HIGHLIGHT the entire link above and right-click your mouse to OPEN the link.

- The tutorial contains "animations" that are sometimes slow to play. Please allow plenty of time for each of the sections to play.

- It is recommended that you go through the tutorial AT LEAST TWO TIMES - and then attempt the registration after that.

I hope this helps. Please let me know how it goes or if you have any more questions.

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