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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 15748
Experience:  Over 16 years experience installing and repairing electronics.
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How it takes to fix my samsung screen problem please?

Customer Question

How long it takes to fix my samsung screen problem please?
Submitted: 9 months ago.
Category: Phone Systems
Expert:  Pete replied 9 months ago.

Hi there,

What is the issue you are having with the screen, please?

Did you receive a phone call from another expert last night regarding this problem?

Customer: replied 9 months ago.
I didn't get any call ,but one of my problem is solved,but the latter noumber two doesn't workin .
Expert:  Pete replied 9 months ago.

Does it work if you rotate the screen?

Customer: replied 9 months ago.
it works whe I rotated.
Expert:  Pete replied 9 months ago.

Ok, then when turned the normal way, that part of the touchscreen must be damaged or dirty.

Expert:  Pete replied 9 months ago.

Try wiping the screen with a damp cloth to ensure there is no contamination on it. Let me know if that works?

Customer: replied 9 months ago.
still doesn't s work for me please
Expert:  Pete replied 9 months ago.

Ok, in that case part of the touchscreen has stopped working and it will need to be replaced.

If it is still under warranty then you can return it to Samsung for a warranty repair.

Customer: replied 9 months ago.
I can't return to them because it is not under warranty . I bought it more than two months.
Expert:  Pete replied 9 months ago.

Samsung cover the phone under warranty for 1 year:

http://www.samsung.com/us/support/service/warranty/SGH-I897ZKAATT

Customer: replied 9 months ago.
if I return it they gone be ok
Expert:  Pete replied 9 months ago.

You can arrange the return by contacting Samsung at:

http://www.samsung.com/us/support/contact

or call 1-***-***-****