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Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 9535
Experience:  8+ years of professional experience
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We have a Polycom Soundstation 2W which beeps every few

Customer Question

We have a Polycom Soundstation 2W which beeps every few days. We need to stop this happening as it disturbs a meeting. The system is working perfectly otherwise. Thanks
Submitted: 9 months ago.
Category: Phone Systems
Expert:  Russell H. replied 9 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Would disabling the beeps altogether be acceptable, for this phone?

If so:

Search for the following text in sip.cfg

se.pat.misc.1.inst.1.type=”chord”
se.pat.misc.1.inst.2.type=”chord”
se.pat.misc.1.inst.3.type=”chord”

and replace it with

se.pat.misc.1.inst.1.type=”silence”
se.pat.misc.1.inst.2.type=”silence”
se.pat.misc.1.inst.3.type=”silence”

Upload the new sip.cfg file and reboot the phone.

Customer: replied 9 months ago.
I am not sure how to access this file on the Polycom
Expert:  Russell H. replied 9 months ago.

The software associated with Polycom phones is called

SIP

or

UCS Software. It is installed on whatever machine the phones are ultimately connected to - probably the Windows Server machine.

The configuration file would be located in the

/CONFIG

folder in all likelihood.

This page tells about such configuration files:

http://community.polycom.com/t5/VoIP/FAQ-Where-can-I-download-configuration-files-from-or-create/td-p/30558

Annoyingly, Polycom does not identify your model clearly as a this-or-that type of phone, not even in 'technical specs'.

How does yours connect? via a cable to a computer, via a network cable, or is it wireless entirely except power cord?

Customer: replied 9 months ago.
This is not really what I need as I just wanted to address the one unit rather than the system. I have made some chages to the actual phone settings so will see what happens. Thanks for your response
Expert:  Russell H. replied 9 months ago.

Good.

But, if you read that material, you would find mentioned, the MAC ID or machnie ID #. When put into the file, it applies the settings in the file to only the one machine with that unique Machine ID.

But I hope you find that your changes to settings make the difference.

Customer: replied 9 months ago.
Thanks. I do not have access to the system itself. I will see what happens over the next few days.
Expert:  Russell H. replied 9 months ago.

OK.