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I'm sorry about the wait.
In general terms I'd guess that an Ethernet wired network port isn't connected to an active device e.g. a port on a router.
If the Ethernet cable *is* connected, then perhaps it is a 'patch' type cable but needs to be a 'crossover'? if it is a device-to-device connection, rather than device-to-host.
Again, sorry for the delay - there's lots of business today, an unusual amount. It's hard to catch up with all of it.
OK, I have Opted Out in favor of a PBX Expert here. Thank you for your patience.