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Russell H.
Russell H., Service Tech
Category: Phone Systems
Satisfied Customers: 10480
Experience:  8+ years of professional experience
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I have an avaya 1416 phone I need to change greettings

Customer Question

I have an avaya 1416 phone I need to change greettings for our extension
JA: Thanks. Can you give me any more details about your issue?
Customer: my issue is I want to change the information for our clients I need to change names and extension numbers as we have new emplyees
JA: OK got it. Last thing — Network Technicians generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

1. Press the MESSAGES button. Depending on how your system is configured, you may be required to enter your voicemail password ***** then press the Done soft key. The visual voice menu is displayed.

2. Use the up and down arrow keys to scroll to the option Greeting.

3. Press the Select soft key or OK.

4. Use the soft keys to listen to and record your mailbox greeting.

At this point, you can LISTEN to your current greeting, or you can

RECORD the new greeting... it must be 3 seconds long at least or the system will NOT retain and record it.

If this answers your question, please rate my answer. Thanks, ***** ***** luck.