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Sorry for the wait. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.
Is this the only extension or are there others? If you have other extensions, then removing this one will solve the problem, at least for now. Are you certain that it is this extension causing the problem?