Hello. Thank you for coming to JustAnswer.
Sorry for the wait. My name is Michael. I will be helping you with your question today.
Please let me know if there as any additional information that you think might be pertinent to your question. If not, I'll provide the best answer I can based on the information you've provided. You can always reply with additional information or questions at any point during our conversation, and I'll be happy to continue helping.
To do this you will need the administrator login information.
If you have that and if you can tell me the model of the partner system, I can provide you with more specific information.
The selector codes are codes that are used by the attendant to transfer to an extension. Selector Codes are 1-9. Codes 1-8 are factory set for Direct Extension Transfer. This means that the auto attendant sees the digits 1-8 as the first digit of an extension number. Code 9 is factory set to transfer directly to the attendant’s mailbox without first ringing the extension. Selector codes can be changed to Selector Code Transfer to allow one digit transfer to an extension, Calling Group (71-74), or Hunt Group (770-776). Selector codes can be changed to Announcement to play a recorded announcement. Changes to selector codes are made as follows: 1 - Press Intercom, dial 777 2 - Dial 99# 3 - Dial password (1234 is default) and # 4 - Dial 9 5 - Dial 3 for auto attendant programming 6 - Dial 1 for day menu, or 2 for night menu 7 - Dial 6 to modify the menu 8 - Dial a selector code (1-9) to modify 9 - Dial 9 to confirm that you want to modify this selector code, or dial 6 to cancel 10 - Dial 1 for Selector Code Transfer and enter extension or group number; or dial 3 for Announcement, dial an announcement number (1 or 2), and dial 1 to record announcement; or dial 5 for Direct Extension Transfer11 - Repeat steps 8-10 to modify other selector codes 12 - Dial * # ***** finished modifying selector codes 13 - Dial # ***** use the existing Menu Prompt and save changes made to selector codes, or dial 1 to record a new Menu Prompt (continue with step 10 below)
So your "selector codes" may be different from the default. But you will only change a selector code if you are trying to change menu items.
Day or Night Menu Prompts. These are the greetings played when the auto attendant answers a call, depending on whether the Partner system is in day or night mode. Changes to the auto attendant day or night menu prompts are made as follows: 1 - Dial Intercom 777 2 - Dial 99# 3 - Dial password (1234 is default) and # 4 - Dial 9 5 - Dial 3 for auto attendant 6 - Dial 1 for day menu, or 2 for night menu 7 - Dial 6 to modify the menu 8 - Dial * # ***** no changes will be made to selector codes 9 - Dial 1 to modify the menu prompt 10 - Lift the handset, dial 1, record the menu prompt (up to 4 minutes), dial 1 to end 11 - Choose an option: dial 21 to re-record the prompt, or 23 to play back the prompt
You too. I would appreciate a moment of your time to rate my level of service at your convenience. It will not affect our ability to communicate and it will keep your question with me and prevent it from going into the open question pool.