Hello Ray & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?
I see that you may have posted a NEW question (which was closed) instead of replying back here.
If you can, please REPLY back to the following questions:
1) What is the Make & Model Number of the phone system you are working with?