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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2660
Experience:  Working with Electronics for 25+ years.
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My cordless telephone shows busy in the readout I cannot

Customer Question

my cordless telephone shows busy in the readout I cannot receive calls or call out because of this problem model no is kxtga652
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Louie replied 1 year ago.

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, who is your phone service provider please?

Is your Internet bundled with your phone service?

And have you tried calling the number of the Panasonic?

Customer: replied 1 year ago.
charter, yes , yes
Expert:  Louie replied 1 year ago.

Appreciate the additional information.

When you tried calling the Panasonic's number, can you hear ringing in the calling phone? ...or was it a busy signal? ...go to Voice mail? ...or voice announcement?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
I cannot call our on the phone I get a busy tone and not a dial tone
Expert:  Louie replied 1 year ago.

Using another phone even a mobile, can you please try calling the Panasonic's number?

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
cannot get a response I need to cancel this
Expert:  Louie replied 1 year ago.

These tests are necessary to determine if it is a phone service provider issue, telephone wiring or the phone itself.

Would you like to continue?

Customer: replied 1 year ago.
only if you can solve this problem
Expert:  Louie replied 1 year ago.

Dolores, can you please try calling the Panasonic's number using a mobile?