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Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, who is your phone service provider please?
Is your Internet bundled with your phone service?
And have you tried calling the number of the Panasonic?
Appreciate the additional information.
When you tried calling the Panasonic's number, can you hear ringing in the calling phone? ...or was it a busy signal? ...go to Voice mail? ...or voice announcement?
Using another phone even a mobile, can you please try calling the Panasonic's number?
These tests are necessary to determine if it is a phone service provider issue, telephone wiring or the phone itself.
Would you like to continue?
Dolores, can you please try calling the Panasonic's number using a mobile?