Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Tricia.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Thank you for confirming, though that is the handset model and I need the base station model, please.
Could you please try sending a test fax to someone if you're able to?Also as a next step I'd like you to reboot your modem by unplugging power to it for 60+ seconds.
I'm simply trying to help you, Tricia, but need to communicate with you and get all the details of the problem to be able to do so.
I haven't billed you anything.
You have paid the full agreed upon fee to the site, per the terms you signed up for. I'm an independent tech spending my own personal time trying to help you here.
You are seeing an offer for an optional phone call, if you don't want it simply ignore it.
You paid the initial agreed upon fee to chat here, which is what I'm trying to help you with, if you'd kindly supply the requested details.
Yes, and then I asked you for the proper base station model, I asked you to attempt to send a fax, and I asked you to reboot the modem.
After you do that and report back, we can continue on.
This is a conversation, and an ongoing diagnostic process. I don't have a crystal ball or magic wand and I can't give an instant answer until we go through some testing steps and communicate back and forth, only then can I give you an accurate answer.