Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your answering machine.
To help you with this issue, may I ask:
1) The Make & Model Number of the system you are working with?
2) Do ANY of the functions of the device still work (such as playback of any stored messages)?
3) What is the AGE of the unit - approximately?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)