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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Phone Systems
Satisfied Customers: 11416
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
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I need to change my company's contact person - from Shaw to

Customer Question

I need to change my company's contact person - from Brendan Shaw to Lindsay Thomson
Brendan is no longer with the firm
I am trying to change the main voice mail greeting which currently lists Brendan
I have been able to change my (Lindsay Thomson) personal VM msgs but I can't change the main VM - HELP
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Michael Hannigan replied 1 year ago.

Hello. Thank you for coming to JustAnswer.

Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today.

Please let me know if there as any additional information that you think might be pertinent to your question. If I don't hear back from you, I'll provide the best answer I can based on the information you've given so far. You will still be able to reply with additional information or questions at any point during our conversation, and I'll revise the my answer accordingly.

Expert:  Michael Hannigan replied 1 year ago.

What is the make and model number of your phone system? This would be the model of the main system, not the phone itself.

Customer: replied 1 year ago.
Sorry for my delay - I was out and it took so long to hear back from youedgewater series 200
Expert:  Michael Hannigan replied 1 year ago.

That is the model number of the router, but it does tell us what type of voice system you have. I have uploaded the Edgemarc Voice Operating System Guide for you at the folllowing link. This will be the easiest place to start, since the service has many options, to say the least. If you don't have admin access, you may have to call your provider for that (8x8?). Here is the link. Let me know if you have questions and we can go from there:

You can go right to page 112, which is "Using the IVR System". Anything outside of this section is extremely technical, but I think this is the information you are looking for.


Customer: replied 1 year ago.
This not good and very frustrating - my next move it to get rid of the phone system if I can't get a better answerI can't download says it is a non Microsoft product
Expert:  Michael Hannigan replied 1 year ago.

I just re-uploaded it for you.

I understand your frustration - please keep in mind that I didn't recommend buying the phone system, I'm just the messenger trying to help you. I have no afilliation with the manufacturer or your provider.


Customer: replied 1 year ago.
I know that you didn't recommend buying another phone system but that is what I am going to do if I can't get this resolveWhat did you upload for me?How do I change the main call message? I have done the individual VMs
Expert:  Michael Hannigan replied 1 year ago.

What I mean is that I didn't have a hand in purchasing the original phone system. I don't endorse it, nor recommend it - I'm just trying to help you with it.

What I uploaded for you is the PDF with the instructions on how to administer the voice mail system so you can change the message. Did you download it?

Customer: replied 1 year ago.
send me an email with the PDF please to***@******.***thank would be very helpful
Expert:  Michael Hannigan replied 1 year ago.

I cannot see email here. I sent a service request so. if you accept, you can enter your email privately and I can send it right away.

Customer: replied 1 year ago.
I got it resolved on my own…not to impressed with your program…take me off your email list…stop sending me emails
Expert:  Michael Hannigan replied 1 year ago.

You're welcome. Please rate my level of service using OK, Good, or Ecellent. It is the only way I will receive credit for all the time I spent helping you.

I see that you were able to download the guide that I uploaded specifically for you. I hope that was helpful.