Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does the other person have trouble hearing you?
If you call one of the other handsets on the intercom, does the problem happen there too?What is the complete model number of the system?
Thank you for confirming.
This would indicate a communication issue with the base station, or more likely a faulty handset (bad speaker or control board).
The one thing you may attempt yourself is to fully reset the system:1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.
If the problem persists after this, it tends to confirm a hardware failure,meaning that the faulty handset would need to be replaced (they cannot be repaired economically). You may order a new one here: http://amzn.to/1KeBLsu
Did you still need help with this, Leslie?