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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 20493
Experience:  Residential and commercial systems.
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I have a land line set of Panasonic phones and only on one

Customer Question

I have a land line set of Panasonic phones and only on one the sound had suddenly become very fuzzy and hard to understand the person talking. The other phones in this set don't behave this way. The phones have been in use for about 15 months. It is not the primary phone but rather one of the plug-in handsets.
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Nathan replied 10 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does the other person have trouble hearing you?

If you call one of the other handsets on the intercom, does the problem happen there too?
What is the complete model number of the system?

Customer: replied 10 months ago.
I am the only one, on my end, having difficulty hearing the other person. They can hear me. It is not happening on the other handsets. It's Panasonic KX-TGA410C
Expert:  Nathan replied 10 months ago.

Thank you for confirming.

This would indicate a communication issue with the base station, or more likely a faulty handset (bad speaker or control board).

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

If the problem persists after this, it tends to confirm a hardware failure,meaning that the faulty handset would need to be replaced (they cannot be repaired economically). You may order a new one here: http://amzn.to/1KeBLsu

Best regards,

Nathan

Expert:  Nathan replied 9 months ago.

Did you still need help with this, Leslie?