Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the complete model number of your system? This is printed on the main base station and starts with KX-TG
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.
We can continue here, as well.
The feature you are referring to is the call screen function.
To disable that, grab a handset and key in:Menu #310
up/down to select OFF
Repeat as needed on the other handsets.
Did you need more help with this, Donna?