Hello Jane & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones or voice mail.
To help you with this issue, may I ask:1) The Make & Model Number of the phone system you are working with?
2) What phone service provider (phone company) you have for this phone line?3) Can I assume that your voice mail system is with your provider.
P.S. This MAY NOT be anything that you did.
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)