Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:1) The Model Number of the MAIN BASE UNIT of the phone system you are working with? That should be printed on a sticker on the bottom or back of the main base unit and START with KX-TG.2) How many TOTAL cordless handsets do you have with this system, and do ALL handsets have this same issue (and have been tested)?3) What phone service provider (phone company) you have for this phone line?4) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system), and if so, are they working properly?
Hi again and thanks for that information.
OK - the Alarm may NOT be the cause of this issue, so if we can continue now, that would be good.
For "tested" I mean were EACH of the handsets TRIED and you had the same symptoms?
That way we can tell is this MAY be a single-handset issue (or not).
Can you also tell me:
3) What phone service provider (phone company) you have for this phone line?