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Louie, Technician
Category: Phone Systems
Satisfied Customers: 11432
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Panasonic cordless phone and the caller ID is not

Customer Question

I have a Panasonic cordless phone and the caller ID is not working.
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Louie replied 10 months ago.

Hi Valerie and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the "...Panasonic cordless phone..." Additionally, who is your phone service provider please?

Customer: replied 10 months ago.
Where can I find the model number, Verizon is my phone service provider.
Customer: replied 10 months ago.
think I found the model number on bottom of phone. Model #KXTGA931T
Expert:  Louie replied 10 months ago.

Appreciate the additional information Valerie.

The KX-TGA931T would be the handset. The base unit please? ...normally at the bottom or on a name plate/sticker

Customer: replied 10 months ago.
Expert:  Louie replied 10 months ago.

A review; the Panasonic's Caller ID feature can be turned on using MENU / 1 6 2 handset or * 1 6 2 base / [1] .

If not working as expected, have you confirmed subscription to this feature/option with Verizon?

Customer: replied 10 months ago.
What do you mean by using MENU/162 handset or *1 6 2 base/(1). I know where the menu button is but how do I put in the /(slash) and the 1 6 2 handset or base.
Expert:  Louie replied 10 months ago.

Sorry, the "/" was meant to be a step separator

Can you please try on the handset MENU 1 6 2 1

And/or on the base unit, MENU * 1 6 2 1

...and then SAVE then OFF

Customer: replied 10 months ago.
give me a few moments please.
Customer: replied 10 months ago.
The problem has been resolved. caller id is working properly.
Expert:  Louie replied 10 months ago.

Great Valerie! Good to hear that the issue has been resolved with the MENU * 1 6 2 1, congratulations.

Glad that the above information served your purpose and would appreciate a Positive Rating and/or an Accept if so warranted (if haven't done so).

Good luck and thank you too for the opportunity to be able to share the information.