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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2368
Experience:  Working with Electronics for 25+ years.
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Gigaset 4200 repeatedly loses communication wth basestation.

Customer Question

Gigaset 4200 repeatedly loses communication wth basestation. Reestablished by putting it on base station but does the same thing in a few days again. What is the problem ? Can it be fixed ?
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Greg A. replied 10 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you may have with your phone(s).

May I ask:

1) The model of the MAIN base unit of this system?

2) The TOTAL number of handsets you have connected to the base? If more than one handset, do ALL handsets have this same issue?

3) What is the AGE of this system and WHEN did this issue first begin (or was noticed)?

Thanks

Customer: replied 10 months ago.
4 phones-others working fineGigaset4200 base 10 yrs old
Customer: replied 10 months ago.
First problem one month ago
Expert:  Greg A. replied 10 months ago.

Hi again,

OK - can you CONFIRM that these 4 phones are ALL "cordless handsets" that are connected to a single base unit?

And that MAIN BASE UNIT should have a DIFFERENT model number printed on it, such as 4215, 4210, etc.

Also, have you EVER replaced the batteries in ANY of the handsets, and if so, WHEN was the last time that was done?

Thanks

Customer: replied 10 months ago.
Single base, fresh batteries in all
Expert:  Greg A. replied 10 months ago.

Hi again and thanks for that information.

OK - can you tell me if this particular handset is ALWAYS used in one particular room or location?

AND, does that room (location) have ANY "electrical" or "electronic" equipment in the area?

NOTE: This equipment can be almost anything from overhead florescent lighting, microwave oven, Wireless router, etc.

Thanks