Can you refresh me on the details of what is happening?
That is, what is the state of the phone system right now, and if any phones you may have connected to the line are working (or not)?
OK - I'm finding the other question thread (conversation) now.
So if I'm reading this right, you have TWO Vtech "Main Base Units" units, and you want to have ALL the cordless handsets registered to ONE Main Base Unit.
Is that correct?
If so, what is the Model of the MAIN BASE UNIT you want to use - to connect to the phone line?
OK - what I believe you will want to do is "DE-REGISTER" all the handsets from the main base that you do NOT want to use, and then REGISTER them to the other main base unit.
Does that make sense?
If so, I can send you details on how to do this process.
It should not complicate matters - if done properly.
But before we begin, may I ask if you can connect the main base unit that is NOT working to the phone jack where the base that IS working is now connected?
I am assuming you have these two base units connected to different phone jacks, but let me know if that is NOT the case.
OK - please take the NON-working base unit and connect it to the phone jack of the WORKING base unit.
In other words, SWAP the two base unit connections (at the phone jacks) and let me know if the non-working handsets start to work.
OK - very good.
Please take your time and let me see if I can understand.
So the old base unit now has HAS HOW MANY working handsets?
OK - that is good.
So do you have ANY left that are NOT working?
OK - is there a phone jack in the loving room that you can connect the main base unit to?
A WORKING phone jack that is.
OK - has that phone jack in the living room been TESTED to be working?
OK - one thing at a time.
Please disconnect the main base unit from the phone jack and the power outlet (in the wall) and move the base to the new location and reconnect both of those things.
Then WAIT about 30+ seconds and TEST each of the handsets (for dial tone, etc.).
Let me know what happens.
OK - that tells us that the phone jack that you just tried is NOT working now - for some unknown reason.
Is that phone jack easily accessible - so it can be closely examined?
OR - can you put JUST a "charger" in the living room, and have a handset in there and that would work for you?
I think our two last responses crossed.
I believe you CAN put the new phone (and base) in the living room, but do NOT connect the phone cord to the phone jack there.
That will make the base unit act as a "charger" only.
This is the NEW system that you are asking about - correct?
Is the NEW handset working NOW - and is its base unit connected to a phone jack NOW?
So let me summarize what we just found out by TESTING the phone jack (in the living room).
What we discovered is that phone jack is NOT working - for some unknown reason.
So connecting to that phone jack - with either the old or new base unit will NOT work.
So we must either find out what is wrong with that phone jack
- OR -
Try to registered the NEW handset to the OLD base unit.
Does all that make sense?
OK - I understand that the 3 old HANDSETS are working with the old main base unit - just as before.
And we also now know that the phone JACK in the living room is NOT working.
So now we have a choice to make. We must either:
1) find out what is wrong with that phone jack
2) Try to registered the NEW handset to the OLD base unit.
What is your choice?
RE: "will my 4th one work with the main base?"
I assume you mean "will the NEW handset work with the OLD Main Base Unit?".
If so, the answer is "it should - IF it can be registered to the OLD base".
But if you mean "will the NEW handset work with the NEW base unit", the answer is "Yes - IF you connect the phone cord to a WORKING phone jack"
Sorry for any delay.
OK - at least you have the system working again - pretty much.
Please let me know if you want to continue by posting back here, and I will get a note when that is done and respond as soon as I can.
And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you today.
Thanks, ***** *****--. .-