How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8243
Experience:  Working with Electronics for 25+ years.
5229702
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Greg..My phone is still not working..just got back from a

Customer Question

Hello Greg..My phone is still not working..just got back from a Business trip..can you help me out??? now?
Submitted: 12 months ago.
Category: Phone Systems
Expert:  Greg A. replied 12 months ago.

Hi,

Can you refresh me on the details of what is happening?

That is, what is the state of the phone system right now, and if any phones you may have connected to the line are working (or not)?

Thanks

Customer: replied 12 months ago.
Ok..here's where we stand as of NOW.. The new phone that I bought is working, the other 3 phones that were working are no longer working..they seem to say No Line..
Customer: replied 12 months ago.
You should remember that I have 2 phones with a main base?
Customer: replied 12 months ago.
The new phone works with it's main base unit that is come with..
Customer: replied 12 months ago.
The 3 other phones including the one with the old main base unit are not working
Expert:  Greg A. replied 12 months ago.

Hi again,

OK - I'm finding the other question thread (conversation) now.

So if I'm reading this right, you have TWO Vtech "Main Base Units" units, and you want to have ALL the cordless handsets registered to ONE Main Base Unit.

Is that correct?

If so, what is the Model of the MAIN BASE UNIT you want to use - to connect to the phone line?

Thanks

Customer: replied 12 months ago.
CS6858-3
Customer: replied 12 months ago.
That's the model I want to use..just like before this whole thing happened..CS6858-3
Expert:  Greg A. replied 12 months ago.

Hi again,

OK - what I believe you will want to do is "DE-REGISTER" all the handsets from the main base that you do NOT want to use, and then REGISTER them to the other main base unit.

Does that make sense?

If so, I can send you details on how to do this process.

Thanks

Customer: replied 12 months ago.
If deregister is what we must do,,then so be it..Will that complicate matters?
Customer: replied 12 months ago.
I want to have the phones working with the old main base as it did before I installed the new main bas and phone
Expert:  Greg A. replied 12 months ago.

It should not complicate matters - if done properly.

But before we begin, may I ask if you can connect the main base unit that is NOT working to the phone jack where the base that IS working is now connected?

I am assuming you have these two base units connected to different phone jacks, but let me know if that is NOT the case.

Thanks

Customer: replied 12 months ago.
they are connected to different phone jacks..
Expert:  Greg A. replied 12 months ago.

OK - please take the NON-working base unit and connect it to the phone jack of the WORKING base unit.

In other words, SWAP the two base unit connections (at the phone jacks) and let me know if the non-working handsets start to work.

Thanks

Customer: replied 12 months ago.
I just connected the old main base and the old phone that wasn't working,is now working..
Customer: replied 12 months ago.
I left the new phone that working DISCONNECTED from it's main base and the phone jack..I removed the a/c adapter from the wLL
Customer: replied 12 months ago.
WALL
Customer: replied 12 months ago.
The new phone that was working is NOW removed from the phone jack and wall..
Customer: replied 12 months ago.
The old phone that was NOT working is NOW working..
Expert:  Greg A. replied 12 months ago.

OK - very good.

Please take your time and let me see if I can understand.

So the old base unit now has HAS HOW MANY working handsets?

Thanks

Customer: replied 12 months ago.
Just the phone that is in it's base unit.. 1 phone working ,,,, 2 Not working
Customer: replied 12 months ago.
I removed the new phone completely..
Customer: replied 12 months ago.
he..he.. Your the BEST Greg.. I have 3 phones working as we speak..
Expert:  Greg A. replied 12 months ago.

OK - that is good.

So do you have ANY left that are NOT working?

Customer: replied 12 months ago.
Can I remove the phone with it's main base and install it in a different room
Customer: replied 12 months ago.
Their ALL working..But I would like to Install the main base phone in the loving room
Expert:  Greg A. replied 12 months ago.

OK - is there a phone jack in the loving room that you can connect the main base unit to?

Expert:  Greg A. replied 12 months ago.

A WORKING phone jack that is.

Customer: replied 12 months ago.
their is a A/C in the wall PLUS a phone jack..to connect
Expert:  Greg A. replied 12 months ago.

OK - has that phone jack in the living room been TESTED to be working?

Customer: replied 12 months ago.
I was working last week.. I did not unplug or disconnect the phone line >>I have no way of knowing how to do that.
Customer: replied 12 months ago.
the answer to your question ..YES the phone jack is working
Expert:  Greg A. replied 12 months ago.

OK - one thing at a time.

Please disconnect the main base unit from the phone jack and the power outlet (in the wall) and move the base to the new location and reconnect both of those things.

Then WAIT about 30+ seconds and TEST each of the handsets (for dial tone, etc.).

Let me know what happens.

Customer: replied 12 months ago.
It just said "No Line" so, I removed and reinstalled where it was working..now all 3 phones work..
Customer: replied 12 months ago.
Can I not install the NEW phone that I bought in the living roomsphone jack and A/C in the wall?
Expert:  Greg A. replied 12 months ago.

Hi again,

OK - that tells us that the phone jack that you just tried is NOT working now - for some unknown reason.

Is that phone jack easily accessible - so it can be closely examined?

OR - can you put JUST a "charger" in the living room, and have a handset in there and that would work for you?

Thanks

Expert:  Greg A. replied 12 months ago.

I think our two last responses crossed.

I believe you CAN put the new phone (and base) in the living room, but do NOT connect the phone cord to the phone jack there.

That will make the base unit act as a "charger" only.

Customer: replied 12 months ago.
If I don't plug in the phone jack in the wall phone jack..how will the phone work?
Expert:  Greg A. replied 12 months ago.

This is the NEW system that you are asking about - correct?

Is the NEW handset working NOW - and is its base unit connected to a phone jack NOW?

Customer: replied 12 months ago.
No the new phone IS STILL NOT WORKING..however the 3 older phones are working..
Customer: replied 12 months ago.
Everything is back to the way it was BEFORE I requested your help..The new phone is still notworking
Customer: replied 12 months ago.
ALL my wires are connected tto the way they were before I contacted you..My NEW phone is my lap notworking..
Customer: replied 12 months ago.
In other words I have 3 phones working and the brand new that I bought is still not working..
Expert:  Greg A. replied 12 months ago.

OK - very good.

So let me summarize what we just found out by TESTING the phone jack (in the living room).

What we discovered is that phone jack is NOT working - for some unknown reason.

So connecting to that phone jack - with either the old or new base unit will NOT work.

So we must either find out what is wrong with that phone jack

- OR -

Try to registered the NEW handset to the OLD base unit.

Does all that make sense?

Customer: replied 12 months ago.
Everything is like it was BEFORE I bought the new phone
Expert:  Greg A. replied 12 months ago.

OK - I understand that the 3 old HANDSETS are working with the old main base unit - just as before.

And we also now know that the phone JACK in the living room is NOT working.

So now we have a choice to make. We must either:

1) find out what is wrong with that phone jack

- OR -

2) Try to registered the NEW handset to the OLD base unit.

What is your choice?

Customer: replied 12 months ago.
My Choice.. your a hard man Mr Greg.. I have 3 phones now working and I'm afaid to disconnect anything else for the moment.. I'll get back to you in a short while..let me just enjoy the fact that I now have 3 phones working..which I didn't have before talking with you..
Customer: replied 12 months ago.
Will it be easier next time? I now have 3 phones working..will my 4th one with the main base work?
Customer: replied 12 months ago.
will my 4th one work with the main base?
Expert:  Greg A. replied 12 months ago.

Hi again,

RE: "will my 4th one work with the main base?"

I assume you mean "will the NEW handset work with the OLD Main Base Unit?".

If so, the answer is "it should - IF it can be registered to the OLD base".

But if you mean "will the NEW handset work with the NEW base unit", the answer is "Yes - IF you connect the phone cord to a WORKING phone jack"

Customer: replied 12 months ago.
No... the 4th is not working ( the new One) NO matter which main base I use with it.. I will leave things as they are for now, I have at least what I had before playing around with the 4th new base..new phone etc.. etc. I feel relived to have things as they were for now..I will get back..soon..A BIG thank you for your help..much appreciated.. dev
Expert:  Greg A. replied 12 months ago.

Hi again,

Sorry for any delay.

OK - at least you have the system working again - pretty much.

Please let me know if you want to continue by posting back here, and I will get a note when that is done and respond as soon as I can.

And when you are ready, please take a moment to rate MY service level (Excellent is my goal) so that I get credit for helping you today.

Thanks, ***** *****
--. .-