Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The Make & Model Number of the phone system you are working with? That should be printed on a sticker on the bottom or back of the main base unit of the system.
2) How many TOTAL cordless handsets do you have with this system?
3) If you have ANY other devices (phones, fax, alarm system, etc.) attached to this same phone line (not part of the MAIN system), and if so, are they working properly?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved.
Once I know the information above, we may be able to take further steps to troubleshoot this issue.
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)