How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Engineer
Category: Phone Systems
Satisfied Customers: 11149
Experience:  25+ Years Experience in Field. Master Certified Electronics Tech and Technical Consultant
23511658
Type Your Phone Systems Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Every time Ooma goes down, my greeting is erased and I 't

Customer Question

Every time Ooma goes down, my greeting is erased and I don't want this to happen. How can I permanently fix this problem?
Submitted: 10 months ago.
Category: Phone Systems
Expert:  Michael Hannigan replied 10 months ago.

Hello. My name is Michael. I will be helping you with your question today.

Expert:  Michael Hannigan replied 10 months ago.

The best way to prevent this, on the Ooma and on all your electronics that have volatile RAM is to have a basic battery backup. Usually, when residential power goes down, it's for a short period of time, so you don't need to spend a great deal of money on it (some battery backup systems can be expensive). Here is an example of what you would need for Oooma.

http://amzn.to/1NafQwQ

Just use that in place of a surge protector. It's a little bit more, but the size of this will keep a device like that running for days. This is about the smallest you can get, and the price is really good. If this isn't the solution that you are looking for, let me know and I will help until your question is fully answered.

Mike

Expert:  Michael Hannigan replied 10 months ago.

Please contact customer service to verify your phone call is requested. I see it, but I have not been able to accept it. It may indicate that customer service must do something to it before we can accept it.