Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me a bit more about the problem please:1) If you have multiple handsets (within the same system), does this happen with all of them? 2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?4) Do you have dsl service on the same line? 5) Full model of the phone(s) (printed on sticker on the base usually)
Thank you for confirming.
Are you able to call OUT on these (get a dial tone, rings through to someone you're calling)?
Lastly, please conduct a quick test for me - unplug power/phone line to the panasonic unit, and then call your home number from an outside line or cell phone.
What happens then?
Okay, but your internet does seem to be working, assuming you're talking to me from your home computer via the dsl connection. If you unplug the dsl modem, and plug a phone directly into the wall jack that was previously occupied by the modem, can you call out then?
Just bookmark/favorite this page, and you'll be able to get back to me when you are done after reconnecting the modem.