Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the full model number of your system, John?Is the issue that it doesn't answer at all?Or are your callers seeming to get a different greeting than the one you set up, or you don't get the messages they leave you?
I would suspect that your answering machine isn't actually the problem here, and is probably working just fine.
I'd like you to test something for me please: could you please unplug both the power cord and phone line going to your answering machine, and then call your home number from another phone (like your cell phone) and let me know if you still hear that "monotone message" you mentioned earlier.
Please reply only once, and give me a moment to respond. Sending multiple replies pushes you down the queue and delays the process further.
I know the phone won't work, but I still want you to unplug power to it and then call yourself from an outside line or cell phone, and tell me what happens. Something will still happen - it will go to a message, ring endlessly, give a busy signal, etc.